1. Introduction
Welcome to Zenyogaattire! We hope you love your new yoga apparel. However, if you are not entirely satisfied with your purchase, we’re here to help.
2. Eligibility for Returns
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact.
3. Return Period
You have 20 days from the date of delivery to initiate a return. After 20 days, unfortunately, we cannot offer you a refund or exchange.
4. How to Initiate a Return
To initiate a return, please follow these steps:
Step 1: Contact Us
Send an email to [email protected] with the subject line “Return Request” and provide the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
Step 2: Return Confirmation
Once we receive your return request, we will review the information and send you a return confirmation email with further instructions.
Step 3: Pack and Ship
Please pack the item(s) securely in the original packaging and include a copy of the return confirmation email. Ship the package to the address provided in the confirmation email.
5. Return Shipping Costs
Customers are responsible for all return shipping costs, except in cases where the item received was incorrect, damaged, or defective.
6. Refund Process
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5 business days.
7. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process as outlined above. Once your return is approved, you can place a new order for the desired item on our website.
8. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Personalized or custom-made items
- Intimate or sanitary goods
9. Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to contact us at [email protected]. We’re here to assist you and ensure your shopping experience with us is a positive one.